If you are reporting a claim, you should not rely solely on e-mail or fax — contact our office
at 508-997-4541 and speak with a customer service representative. If you have been involved in a
serious auto accident and we insure your auto, you should have our phone number with your insurance
ID form, which should be left in the vehicle at all times.
Auto Accident
First and foremost, if anyone is injured, provide immediate first aid assistance and
call for emergency services.
Exchange your name, address, telephone number and insurance information with the
driver of the other car(s) involved in the accident.
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Write down the following information: |
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The date, time, and place of accident
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Description of how the accident occurred
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The name and address of owner of the other automobile
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The other driver's Social Security driver's license numbers
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The names and addresses of all passengers and witnesses
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The license plate numbers of the other vehicles, including witnesses
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Promptly report the accident to the nearest police station and complete any
necessary incident reports.
Cooperate fully with the police, but do not make any admissions about your
responsibility in the accident. (Do not admit that it was your fault, even if it was!)
Report the claim to your insurance agent immediately.
Do not sign any statements for anyone other than an authorized representative of your
insurance company or agency — be sure to request identification.
Property Loss
First and foremost, if anyone is injured, provide immediate first aid assistance and
call for emergency services.
Take appropriate steps to prevent further damage to the property
Report the claim to your insurance agent immediately.
What We Will Do
When you contact our office to report a loss, the customer service representative
will complete the necessary forms and send them to your insurance company for processing.
The insurance company will assign a claims adjuster to your account.
The claims adjuster will contact you to set up an appointment to view the damaged
property and process the loss.
Our agency will work consistently with the insurance company and adjuster to resolve
any questions and ensure that your claim is processed promptly and efficiently. If you
encounter any problems, be sure to contact our customer service
department immediately for assistance.
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